The fastest way to nailing 
Customer Experience Management 

 

Move beyond the product and price differentiator.
 In this rapidly changing landscape you need a strategy that will give you clarity around the drivers of increased performance. .

Join us now and get the introductory course free.

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Many people are intimidated by the idea of creating a Customer Experience Program... and maybe you feel the same way. Isn't it too complicated, too costly, too time consuming? It's time to realise that this represents a massive advantage for your business, if you learn the simple techniques for creating an awesome Customer Experience, you will gain an edge over the competition.


25
Days
05
Hours
34
Minutes
41
Seconds

ENROL TODAY

For a limited time we are making this course available for FREE until he start date.

Take advantage of this incredible offer and get started on your CX transformation

Course Summary:

A comprehensive introduction to Customer Experience Management This course covers issues such as setting up listening posts to gain feedback from your customer, analysing the data to identify critical metrics and how these metrics can be used for business transformation. As with any CX program, building customer centric organisations is key to effecting change. That change comes in the form of improved sales performance ,lower cost to serve and strengthened process for continuous growth.


Learning outcomes

  1. Identify key CX metrics for tracking quality, satisfaction and loyalty
  2. Able to develop infrastructure and mechanisms to capture CX data 
  3. Become knowledgeable of the Net Promoter score and methodology
  4. Build knowledge of CX data mining and analysis
  5. Apply measurement principles and research methods
  6. Gain a clear understanding of the customer journey

TAKE YOUR CUSTOMER EXPERIENCE
TO THE NEXT LEVEL

We collaborate closely with small and mid-sized businesses from concept to implementation, turning learning goals and strategies into operational outcomes.

Join us now and get the introductory course free.

Copyright 2018 by Sales Growth Solutions

Level 4, 90 William Street Melbourne Vic. 3000

+613 81997941

info@salesgrowthsolutions.org

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