The fastest way to understanding 
Customer Experience Management

 
 In this rapidly changing landscape you need a strategy that will give you clarity around the drivers of increased performance and  move you beyond ​

 product and price as differentiator. 

Enrol now for the FREE introductory course to CXM.

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Many people are intimidated by the idea of creating a Customer Experience Program... and maybe you feel the same way. Isn't it too complicated, too costly, too time consuming? It's time to realise that this represents a massive advantage for your business, if you learn the simple techniques for creating an awesome Customer Experience, you will gain an edge over the competition.


27
Days
07
Hours
11
Minutes
40
Seconds

ENROL TODAY

For a limited time we are making this course available for FREE until the start date.

Take advantage of this incredible offer and kick start  your CX transformation

Course Summary:

A comprehensive introduction to Customer Experience Management.  This course covers issues such as setting up listening posts to gain feedback from your customer, analysing the data to identify critical metrics and how this information can transform your business.  As with any CX program, building a customer centric organisations is key to effecting change, that change comes in the form of improved sales performance ,lower cost to serve and strengthened process for continuous growth.


Learning outcomes

  1. Identify key business metrics that move your organisation forward

  2. Develop the infrastructure and mechanisms to capture CX data 
  3. Gain a working knowledge of Net Promoter score and why we use that system
  4. Create your customer journey map from the core principles discussed
  5. Discover the principles of closing the loop and continual improvement
  6. Learn the key  moments that matters most in the customers journey.

Ashley Brimacombe

A bit about your facilitator

 Ashley is a leading expert  in customer experience management and he is the principal partner of SGS Consulting, a CX management company consulting to the retail, health and sports industry. Ashley has over 30 years of experience in the field, along with a Masters Degree in Business Administration

TAKE YOUR CUSTOMER EXPERIENCE
TO THE NEXT LEVEL

We collaborate closely with small and mid-sized businesses from concept to implementation, turning your goals and strategies into operational outcomes.

Enrol now for the FREE introductory course to CXM.

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+613 81997941

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