an online customer experience management academy
Access the 5 core elements of a winning CX program
Ashley Brimacombe / Head of Course Design
We have a ridiculous amount of knowledge creating customer experience programs. Our elearning team has a single purpose, that is to create an effective online training program to help build better businesses. Using evidence-based instructional theory and the latest technologies, we deliver a world-class result that will transform your business. We’ll work with you to achieve an effective elearning experience that encourages knowledge transfer, fun and engagement.
Create a successful customer experience program that will allow you to capture and understand your customers thoughts needs and emotions.
Gain an understanding, individualise your offer and deliver a desired outcome every time.
Understanding the needs and desires of your customers will ensure loyalty and continuous sales growth.
Improved processes through qualified customer feedback leads to an effective management of resources
A case management system designed with effective and timely follow up is an expectation of today's customer
You can't do it alone, positive promotion through all forms of media increases your chances of growth
Many people are intimidated by the idea of creating a Customer Experience Program... and maybe you feel the same way. Isn't it too complicated, too costly, too time consuming? It's time to realise that this represents a massive advantage for your business, if you learn the simple techniques for creating an awesome Customer Experience, you will gain an edge over the competition.
We collaborate closely with small and mid-sized businesses from concept to implementation, turning learning goals and strategies into operational outcomes
I have spent my entire career looking after customers of one sort or another, in large companies and small businesses, from regional towns to major cities. I have always been passionate about improving the customer experience and helping the business grow. I completed a Grad Dip in Management and a Master’s Degree in Business so that my advice and strategies were fully grounded. My mission is to add value and direction to your business through collaboration, respect and a win-win process that builds trust , improves the customer experience and drives business growth.
You don't have to do it alone, lets see if we can help with in-house workshops
Our experienced and qualified professionals will be there with you.