We are launching our new 
online CXM University

Join us now and get the FREE introductory course to CXM.

WE MAKE E-LEARNING EASY AND EFFECTIVE. LET’S WORK TOGETHER TO CREATE SOMETHING GREAT

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Ashley Brimacombe / Head of Course Design 

Why Choose Online CXM University?

We have a ridiculous amount of experience creating elearning programs. Our elearning team has a single purpose, that is to create effective online training programs for your business. Using evidence-based instructional theory and the latest technologies, we deliver world-class results that transform training. We’ll work with you to create effective elearning that encourages knowledge transfer and engagement.

Discover Our Courses

Introduction to customer experience management.
  Course Summary:  A comprehensive introduction to Customer Experience Management This course covers issues such as setting up listening posts[...]
Why We Need Company Growth
  Course Summary:  According to Gartner, 65% of all new business comes from existing customers , therefore every business must continue[...]
CX Management – What is it
  Course Summary: It costs five times as much to attract a new customer than it does to keep an existing[...]
Why Net Promoter Score
  Course Summary:  This course covers metrics that are now widely used to measure customer feedback. The focus in this[...]
What great CX looks like
  Course Summary:  Four aspects of the customer experience get people talking about a brand: value for money, customer service,[...]
Who is your customer
  Course Summary:  Buyer personas are fictional, generalised representations of your ideal customers. They help you understand your customers (and[...]
Employee Engagement
  Course Summary:  How to create a culture that is focused on providing a great customer experience, It all starts[...]
The Customer Journey
  Course Summary:   Only by looking at the customer’s experience through his or her own eyes—along the entire journey taken—can[...]
Moments that Matter
  Course Summary:  Although brands may be liked or trusted, most fail to align themselves with the emotions that drive[...]
Establish a Financial Link
  Course Summary:  Companies investing to improve the customer experience must be clearer about what it is actually worth and[...]
Effective Case Management
  Course Summary:  A prompt response can prevent things from being escalated. One piece of negative feedback that doesn’t receive[...]
Continuous Improvement
  Course Summary:   Beyond the analysis, it’s vital to ensure real change takes place. From a tactical perspective, this means[...]

Main Benefits of CXM

Accurately measure customer loyalty and understand what drives their behaviour. 

Create a successful customer experience program that will allow you to capture and understand your customers thoughts needs and emotions.


Gain an understanding, individualise your offer and deliver a desired outcome every time.

1

DRIVE SALES GROWTH

Understanding the needs and desires of your customers will ensure loyalty and continuous sales growth.

2

REDUCE THE COST TO SERVE

Improved processes through qualified customer feedback leads to an effective management of resources 

3

STOP THE CHURN

A case management system designed with effective and timely follow up is an expectation of today's customer

4

GAIN ONGOING REFERRALS

You can't do it alone, positive  promotion through all forms of media increases your chances of growth

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Many people are intimidated by the idea of creating a Customer Experience Program... and maybe you feel the same way. Isn't it too complicated, too costly, too time consuming? It's time to realise that this represents a massive advantage for your business, if you learn the simple techniques for creating an awesome Customer Experience, you will gain an edge over the competition.

 Ashley Brimacombe 

Head of  Course Design

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Ashley is a leading customer experience expert with over 30 years experience working in customer focused organisations.  Ashley holds a Masters Degree in business administration (MBA) and is the Principal Partner at SGS Consulting. Ashley believes in an open, honest and collaborative  working style. 

TAKE YOUR CUSTOMER EXPERIENCE
TO THE NEXT LEVEL

We collaborate closely with small and mid-sized businesses from concept to implementation, turning learning goals and strategies into operational outcomes.

Join us now and get the FREE introductory course .

Contact our office for a no obligation chat

You don't have to do it alone, lets see if we can help overcome some of the day to day challenges.

Our experienced and qualified professionals may see something you missed.

Level 4, 90 William Street Melbourne Vic. 3000

+613 81997941

info@salesgrowthsolutions.org

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