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Ashley Brimacombe / Head of Course Design
We have a ridiculous amount of experience creating elearning programs. Our elearning team has a single purpose, that is to create effective online training programs for your business. Using evidence-based instructional theory and the latest technologies, we deliver world-class results that transform training. We’ll work with you to create effective elearning that encourages knowledge transfer and engagement.
Create a successful customer experience program that will allow you to capture and understand your customers thoughts needs and emotions.
Gain an understanding, individualise your offer and deliver a desired outcome every time.
Understanding the needs and desires of your customers will ensure loyalty and continuous sales growth.
Improved processes through qualified customer feedback leads to an effective management of resources
A case management system designed with effective and timely follow up is an expectation of today's customer
You can't do it alone, positive promotion through all forms of media increases your chances of growth
Many people are intimidated by the idea of creating a Customer Experience Program... and maybe you feel the same way. Isn't it too complicated, too costly, too time consuming? It's time to realise that this represents a massive advantage for your business, if you learn the simple techniques for creating an awesome Customer Experience, you will gain an edge over the competition.
Head of Course Design
Ashley is a leading customer experience expert with over 30 years experience working in customer focused organisations. Ashley holds a Masters Degree in business administration (MBA) and is the Principal Partner at SGS Consulting. Ashley believes in an open, honest and collaborative working style.
We collaborate closely with small and mid-sized businesses from concept to implementation, turning learning goals and strategies into operational outcomes.
Join us now and get the FREE introductory course .
You don't have to do it alone, lets see if we can help overcome some of the day to day challenges.
Our experienced and qualified professionals may see something you missed.
Level 4, 90 William Street Melbourne Vic. 3000
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