We Help Business Owners with their everyday challenges
So They Can Grow The Business Faster

Join us now and get the FREE  introductory course to CXM

Looking to improve your business outcomes?

The customer experience research demonstrates that brand loyalty and consumer purchasing habits are driven by the experiences a consumer receives from engaging with an organisation. Therefore, the focus of Sales Growth Solutions remains firmly on the the customer and the critical metrics that drive CX (customer experiences ) leading to improved revenue, lower costs and strengthened processes.


Understanding the customers needs allows for a tailored offer, leading to additional sales. Opportunities to add on and cross sell plus retain higher margins.


The removal of bottlenecks, frustration, and customer complaints, helps bring down the

cost to serve. Whilst loyal customers and

brand advocates promote your business.


The steady flow of customer feedback helps improve business process and employee engagement. Allowing for smarter use of resources and efficient outcomes.

How we do it, Customer Experience Management


Create a successful customer experience program that will allow you to capture and understand your customers thoughts needs and emotions. Gain understanding of your customers and tailor your offer to deliver a memorable outcome every time.


Get your employees involved in the process. Engaged employees lead to engaged customers. Identify the opportunities  to improve the customer journey and through customer feedback uncover the pain points that lead to frustration and churn.


Improving the customer experience and gaining employee engagement, your business will naturally evolve.  Allocating resources to where they will have the greatest impact and  allowing for effective investment and growth.

What we include, Customer Experience Management

CXM Program


  1. Initial scoping study to establish your baseline position
  2. Net Promoter Score, set up and training for key employees
  3. Support for questions and analysis over the contract period
  4. Full Analysis of the customer feedback via weekly reports
  5. Dashboard graphics of your key statistics in easy to read charts 

  1. Sales Process Analysis based around your     current style
  2. Marketing concepts including both inbound and outbound 
  3. Conversion Techniques, what to measure and how it helps
  4. Establish the key metrics to monitor for better outcomes
  5. Process Improvement that will reduce costs and improve efficiency

kickstart your business improvement today

take our FREE introduction course to CXM

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Join us now and get the FREE introductory course .

Contact our office for a no obligation chat

You don't have to do it alone, lets see if we can help overcome some of the day to day challenges.

Our experienced and qualified professionals may see something you missed.

Level 4, 90 William Street Melbourne Vic. 3000

+613 81997941


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